Certificate

Great ride and good service, except I paid for a video that came out with no telemetry. So disappointed. Part of the reason I book cars is to get a real-time recording of my track speed & performance and also for my YouTube channel - which also would’ve promoted Exotics Racing.

It’s funny… at check-out, I asked to see the video briefly on the computer screen. After seeing the missing telemetry right there, I asked the tall fellow behind the counter about the missing telemetry and he said it would probably be fine, just not “processed quite yet” or something like that. I took him at his word.

You need spanish speakers in every area

I went to celebrate a birthday in a group of 4 and had high expectations for this place as we’ve heard a lot of positive reviews. Me specifically I came out from Los Angeles, CA for this event to celebrate my cousins birthday. The online pre event process was easy enough and no complaints but it was actually at the Vegas Superkarts where we seemed to have minor issues here and there. The first issue I noticed had to do with the quality of the carts. It seemed like the overall performance of the carts were not consistent by which I mean on our first set of races. One of our friends had a cart that seemed to lack in performance and overall caused his first race experience to be under performed. As for our second race, we noticed there was an option for a GoPro camera for the race so my cousin went to go purchase it, but it seemed like that process took a little bit longer than expected as well so we had to skip two sets of races before we could come back to Participate in our second and final race. After starting our last and final race, unfortunately this time around, I received a cart that was again under performing and caused my overall experience to be lacking as it was slow to start, and therefore caused my experience to be a lot less enjoyable. Those couple incidents aside we were still looking forward to getting to see some of the footage from the GoPro that my cousin purchased, but once we got to the counter, realized that apparently there was some sort of malfunction with the GoPro and none of the experience was recorded, and we were no longer able to revisit The time we had there. My cousin‘s money was refunded for the mishap, but it does not change the fact that that was a memory we were looking forward to share together. I do feel the concept and overall experience should have been a lot more enjoyable and sad to say it wasn’t what I was hoping for, but I do still hope that maybe we would be able to go back again and have a better experience, the second time around, however, with the price tag, we paid versus the experience we got it will definitely take some reconsidering before we make that decision again.

For the amount I've paid for the experience, I wish I could have a more pleasant experience given the fact the instructor that was by my side was telling everything I needed to do, so I felt lack of freedom for shifting the gears up or down. I felt nervous because of his behavior and didn't feel I could enjoy the car by myself but him telling me everything.

count laps better. didn't realize I was shorted 1 until later

Great experience, I do this every time I come to Las Vegas. The rush is incredible, and the cars are super. Love it.

Went in on thanksgiving day.The facility was well staffed.However, 95% of the people were standing around doing absolutely nothing . I had pre-booked a go kart experience. The line at check in was 15 to 17 people deep, and only one person checking everybody in. At that check, in point there was three terminals available to check people in.But only one person working there, while other employees were just standing around with their hands in their pockets. Over at the desk marked Pitt lane, I counted at least 8 employees, just standing there talking with one another. Was this a situation that was present because there wasn't top level manager on duty? There were a few people waiting in line that we're getting pretty upset about the situation. I have learned from the past that yelling at the people at the facility does not further getting you any better service, it usually only makes the situation worse. Hopefully, you don't view this as some wanker complaining because he didn't get the VIP treatment. I hope you view this as adult feedback on a situation that was present, because you cannot fix a problem if you are not aware of its presence. It just seemed like there was plenty of staff there to make the check in process, go smoother and a lot more efficient. A staff member came in to the kart area and was ready to start his safety presentation. If you were not standing right at the monitor were the presentation was being given, you would not know that it had started and your session on the track would be starting soon. He asked if there was anybody in the restroom, but if you are there by yourself, no one else is going to know that you're not there. Also, if you are up on the observation deck, you will most likely not know as well. Now that being said, I was very impressed on how well maintained and what good condition the karts were in. I was very happy to see that because that creates a positive experience when the equipment you are using is in good operating condition. Also a positive experience was the track itself, it was challenging and fast. Also I had the track session videoed and the quality of the video was very good. So that aspect of the experience was very good. Where I work I am in the customer service end of things. I realize that you cannot make everybody happy, that's just not possible. However if you get enough feedback from various people and they're all expressing the same issue, hopefully that would prompt management to look into it. However, I believe I would be reluctant to put up with the inadequacies of the process to do this again.

Overall a good place. Lots of varities of cars to choose from. But the duration of the entire event was too much for a 5 minutes ride, may be due to the long weekend. Also 5 laps of racing came too quick as entire time was focussing on the road and instructor's instructions. Audio was biit low to hear what the instrcutor was saying, which made me more alert than enjoying the Ferrari car. Might visit again only if I can't find any other better places.

The discovery lap in the SUV with Sean was exhilarating and eye-opening and 5 laps in the Audi R8 with *** was an awesome experience. *** was such a great instructor and helped me push myself and the car and have a blast. My brother went with a different instructor that seemed to be in training or something because he wasn't near as good as *** (wasn't giving constant helpful commands like full throttle, brake hard, tight right, etc) and so my brother didn't have close to the same experience as me.

Excellent service and experience. The 5 laps passed very quick and when we finally took confidence with the car, we already had finished the experience. Everything else was expectacular