Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Real customer reviews

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It will be good to include the local city lines.
This is how train travel should be! We enjoyed an excellent experience from start to finish - from the time we purchased our rail passes (the vouchers arrived within 2 days) to the moment we stepped off our last train. Our passes were EXTREMELY useful, the reservation system was excellent, and the trains were on time to the minute, very comfortable, and pleasant all around. Thank you Japan Rail!!!
I think the JR pass is a great initiative for tourists, however I think it would be great if you could reserve your seats online on an app instead of having to.line up at a JR office to do this. It takes up alot of time waiting at the JR office booking travel. Besides that it was easy to use the passes and value for money.
Il pass è il modo sicuramente più conveniente per viaggiare in Giappone, considerando il prezzo generale degli shinkansen. L'utilizzo è abbastanza comodo, una volta capito come utilizzare le macchinette. Comunque i treni sono piuttosto costosi, questo c'è da dire. Ma è una comodità di cui non farei a meno anche qualora decidessi di ritornare.
They are very clear with the instructions of how to exchange the voucher. They send also a papper with all the necessary instructions and also, if you're still having doubts their curstomer team is very helpful.
I was amazed with the fast delivery that they have. They also have an excellent customer service, they indeed wherevery helpful
I received my voucher within 48 hours as promised. Activation at the JR office at Shibuya Station was easy and the staff was incredibly helpful and clear.
Everything was smooth. Would be nice if there was a YouTube video for a “how to..”. Ordering the JR pass was smooth. But when I was in Japan, it took some time to understand the whole process of using the pass.
We had a great experience using Japan RailPass on our recent trip to Japan.
1) We benefited greatly from the assistance of Mr. Wataru Akechi in your Barcelona office. We accidentally bought our Railpasses too early, intending to use them after an extended cruise. The rail pass vouchers would have expired before we could exchange them for the real Railpass. Mr. Akechi helped us buy new Railpass vouchers and arranged a refund of the original, unused vouchers. He gave us a wonderful customer experience.
2) The Agent at JR-East Service Center at Tokyo station exchanged our vouchers for the RailPass ticket in an efficient and accurate transaction. She even helped us make our first reservation for travel later that day. I was impressed by her attention to detail. She gave us a guide to using the automatic reservation machine that saved us a lot of time.
Many thanks to everyone at Japan RailPass and all the wonderful train crews of Japan Rail.
The information that is available in the FAQ is truly useful. Also they were very helpful by giving me an idea of the different passes availables

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