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Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Real customer reviews

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The best thing about this pass? How much easier it made traveling with kids across Japan. Totally changed our travel experience for the better.
The jr pass was very convenient and we liked being able to get on almost all trains without having to buy a ticket. Things we didn't like are as follows. The jr pass is quite expensive and did not really save money overall. We liked to stay two nights or more in most locations so some days we did not use the jr pass. It would be better if it was for days used rather than consecutive days. Sometimes the machines in stations would not let us make reservations so we had to go to a staff member to make reservations instead. Often there were long queues. Buying the jr pass online was confusing with multiple resellers and it was difficult to tell if they were genuine or a scam.
Overall, disappointing. We purchased the Arch Pass as our itinerary was Tokyo, Kanazawa, and Kyoto. But when we tried to reserve seats for our return from Kyoto to Tokyo, we were told not one seat was available on our proposed travel day (November 4), two days in the future. So we had to purchase a Kyoto to Tokyo ticket on the alternate line. Your trains are great but in the future we probably will not purchase a travel pass.
JR staff at train statins are excellent - always helpful and professional. However, the JP Pass model suffers from two significant flaws:
1. You cannot make shinkansen train reservations online - this can only be done at the station with JR assistance. This impacts your travel plans adversely, particularly when you are travelling with large suitcases and need to reserve seats with oversized luggage.
2. If you lose the small (business card sized paper pass), you are out of luck and it cannot be replaced. This may have worked in 1995, but is absurd in 2024.
Unkompliziert durch Japan zu reisen
Every family traveling to Japan should use this pass. It's incredibly convenient and made our travels with kids a lot smoother.
Everything worked beautifully! The only improvement I can think of is explaining a bit clearer where one receive the pass once arriving in Japan.
I liked catching the trains, because they were always on time. I felt the JR Rail Pass was good value for money. However, I found the 'conditions' and 'exceptions' a nightmare to read. It seemed incredibly complicated and there was way too much fine print.
Very clean trains and always on time
Es muy cómodo y fácil de usar. Me encanta el servicio porque es una gran manera para moverse y conocer Japón. Lo único que es una lástima es que subió muchísimo el precio y ahora me parece excesivo. Aunque me gusta mucho el servicio, ya no lo volvería a pagar porque haciendo cuentas, ahora sale más barato comprar los boletos por separado hacia cada destino en vez de usar JR Pass. Ya no conviene.

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